Shipping Policies
At Malayae , we pride ourselves on delivering high-quality jewelry to our valued customers worldwide. Our goal is to provide you with a seamless shopping experience from order placement to delivery to your doorstep.
Order processing
- Orders are usually processed within 5-12 business days (excluding weekends and holidays).
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping and delivery times
Our delivery times vary depending on your location. Estimated delivery times are listed below:
- USA and Canada: 7-12 business days
- UK and Europe: 7-12 working days
- Australia and New Zealand: 7-15 business days
- Rest of the world: 7-15 working days
Please note that delivery times are estimated and may be affected by factors such as customs clearance, weather conditions or periods of high demand.
Order tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your order via our website or the courier's tracking portal.
International shipping and customs
We offer worldwide shipping. However, international orders may be subject to customs duties, taxes, or fees depending on your country's regulations. These costs, if applicable, are the customer's responsibility.
Shipping problems and delays
We strive to deliver your order on time. However, unforeseen circumstances may occasionally cause delays. If your package is delayed beyond the expected time, please contact our support team at customer-service@malayae.store. We will assist you promptly.
Incorrect address or undeliverable packages
To ensure a smooth delivery, please check your shipping details before placing an order. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Do you need help?
If you have any questions about the shipping status of your order, please contact our support team at customer-service@malayae.store. We'll be happy to help!