FAQs
1. Are the sunglasses really “smart”?
Yes! Our smart sunglasses feature built-in Bluetooth technology. You can listen to music, take calls, or activate voice assistants — all hands-free and in style.
2. How long does shipping take ?
Delivery usually takes 5–10 business days. All orders come with a tracking number.
3. Where are the products shipped from?
We ship from our international fulfillment center using optimized shipping solutions for Europe. No customs fees apply for customers in Germany or the EU.
4. Is there a warranty on the sunglasses?
Yes, we offer a 12-month warranty against manufacturing defects. If there are any issues, please contact our customer service at customer-service@malayae.store.
5. How do I charge the smart glasses?
The glasses come with a USB-C charging cable. Simply plug them in, and they’re fully charged within 1–2 hours.
6. Do they fit all head sizes?
Yes, the frame is flexible and designed to fit different head shapes comfortably, suitable for both men and women.
7. What’s the sound quality like? Can others hear my calls?
The built-in speakers deliver clear audio directed straight to your ears. In normal settings, conversations are hardly audible to people nearby.
8. Can I return my order?
Yes, you can return your order within 30 days of delivery, as long as the item is unused and in original condition. See our Return Policy for more info.
9. Is my personal information safe?
Absolutely. We are fully compliant with GDPR regulations and use encrypted systems to protect your data and payments.
10. How can I contact you?
You can reach us anytime via our contact form or by email at customer-service@malayae.store. We usually respond within 24 hours on business days.